What is Wrong with People?

I tend to like people in general, so when I encounter a group of horrible, rude, and incompetent people, I'm always taken aback. I had an experience today that made me despair for society, and made me so upset it ruined my whole day.

Sometimes I think that some people take a delight in other people's misery. I had a horrible experience dealing with the bureaucracy of my doctor's office support staff today. They made a mistake and somehow I have to make a special appointment with my doctor (incurring a copay) to take care of this. Even though it wasn't my fault, it was their fault. That's the very short description of what I went through this morning, and I just don't understand how people can delight in being so horrible to me. I tend to be a pretty nice, inoffensive person.

This was a very minor rant compared with the one I went on this morning, but I thought I would spare you all from the long version.

In short, take responsibility for your mistakes, and try to be nice to others, especially when others are trying to be nice to you.

P.S. I'd rather pay the bill than make an appointment to discuss this with my (now former) doctor (for some reason they want me to talk to him and not to the administrative staff). I'm looking into other options.